Privacy Policy for Heartlight Partners Services
Last Update: September 17th, 2011
This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively the “Heartlight Partners Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.
In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the “Policy Updates” page of our website. Binding Corporate Rules How we collect information about you When you visit the Heartlight Partners website or use the Heartlight Partners Services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you open an account or use the Heartlight Partners Services, we may collect the following types of information:
• Contact information – your name, address, phone, email, Skype ID and other similar information.
• Financial information – the full bank account numbers and/or credit card numbers that you link to your Heartlight Partners account or give us when you use the Heartlight Partners Services.
Before permitting you to use the Heartlight Partners Services, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, or other information.
When you are using the Heartlight Partners Services, we collect information about your transactions and your other activities on our website or using the Heartlight Partners Services and we may collect information about your computer or other access device for fraud prevention purposes.
Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey from interactions with members of Heartlight Partners corporate family, and from other companies. How we use cookies When you access our website, we, or companies we hire to track how our website is used, may place small data files called “cookies” on your computer.
We and our service providers also use cookies to customize the Heartlight Partners Services, content and advertising; measure promotional effectiveness, and promote trust and safety. We send a “session cookie” to your computer when you log in to your account or otherwise use the Heartlight Partners Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes. You may encounter cookies from third parties when using the Heartlight Partners Services on websites that we do not control (for example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie placed by that web page or application.)
How we protect and store personal information
Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user. We store and process your personal information on our computers in the US and elsewhere in the world where Heartlight Partners facilities are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
• provide the Heartlight Partners Services and customer support you request;
• process transactions and send notices about your transactions;
• resolve disputes, collect fees, and troubleshoot problems;
• prevent potentially prohibited or illegal activities, and enforce our User Agreement; • customize, measure, and improve the Heartlight Partners Services and the content and layout of our website and applications;
• deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; • compare information for accuracy and verify it with third parties.
Marketing
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the Heartlight Partners Services, content and advertising. If you don’t wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference by logging into your account and going to the Profile subtab under the My Account tab and adjusting your preferences under Account Information, or by following the directions provided with the communication or advertisement.
